Refund policy
At PurePeptides, we supply products intended exclusively for research purposes. Due to the specific nature of these materials and to protect the integrity, traceability, and quality of our products, we do not accept returns of products that have been opened, used, or handled after delivery, except where applicable law provides otherwise.
A return or exchange request may be considered if the product has not been used, remains in its original condition, the tamper-evident sterile seal is intact, and valid proof of purchase is provided.
Damaged, Incorrect, or Problematic Orders
Please inspect your order upon delivery and contact us as soon as possible if:
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The product arrived damaged;
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You received an incorrect item;
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There is an issue with the shipment or thermal packaging.
We evaluate each case individually and, where applicable, provide an appropriate resolution in accordance with the circumstances and applicable law.
To request assistance, please contact us at:
Please include your order number, photographs of the product and thermal packaging, where applicable, and a detailed description of the issue.
Non-Returnable Products
For safety, quality control, and cold-chain traceability reasons, we do not accept returns of:
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Opened or used products;
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Products whose original sterile packaging or seals have been altered;
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Research materials that have been handled or manipulated after delivery;
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Orders placed incorrectly by the customer, including incorrect product selection or delivery details.
Order Cancellations
Cancellation requests must be submitted before the order has been processed and dispatched from our local fulfillment hub.
Once an order has been processed or dispatched, cancellation is no longer possible.
Refunds
Once a refund is approved, it will be processed using the original payment method whenever possible.
The time required for funds to appear in your account may vary depending on your bank or payment provider.
If more than 10 business days have passed since the refund confirmation and you have not received the funds, please contact us at:
Email: info@russianpurepeptides.com
Phone number: +971 58 184 8851
Beneficiary Name: PT RIA NUSANTARA SEJATI
Managing Director: Sr. SUGIYANTO
Registered Address: Boulevard Summarecon Serpong, Jalan Gading Serpong Boulevard BVA 1., Curug Sangereng, Kec. Kelapa Dua, Kab. Tangerang, Provincia de Banten, Código Postal 15810, Indonesia
